How We Are Funded
We are an independent, non-profit making organisation. Our main source of funding is through a contract with the North Yorkshire County Council and Clinical Commissioning Groups. We also have variable funding from a range of other Trusts and organisations. Donations from individual carers and members are always very welcome.
A Registered Charity
Scarborough and Ryedale Carers Resource is an independent registered charity no.1046228 regulated by the Charity Commission. We are also a Company limited by guarantee and therefore also comply with Companies House regulations.
Carers Resource - Mission Statement
Scarborough and Ryedale Carers Resource promotes the rights
and encourages the recognition of all those with caring responsibilities by:
Providing advice, information and support to individual carers
Campaigning in support of carers
Encouraging professionals to work in equal partnership with carers
Identifying and reaching out to new and presently unidentified carers
Managing our affairs efficiently, effectively and economically
to ensure best outcomes for those we support and those who support us.
Carers Resource - the first voluntary organisation in North Yorkshire to gain
the PQASSO quality mark!
Scarborough & Ryedale Carers Resource has been successful in gaining level 1 accreditation in the quality standard PQASSO. PQASSO stands for ‘Practical Quality Assurance System for Small Organisations’ and is run by the Charities Evaluation Service.
We are the first voluntary organisation in North Yorkshire to gain this accredited mark, for which we underwent a rigorous external assessment of all our systems and standards of service. The PQASSO quality mark is well respected within the charitable and voluntary sector and gives confidence to all our clients and stakeholders that Scarborough & Ryedale Carers Resource is a professionally run organisation with high standards of service delivery.
Complaints and Feedback
Scarborough & Ryedale Carers Resource has a Code of Conduct for all it's staff, volunteers and clients
All Staff and Volunteers will at all times:
- Treat all clients with respect
- Respect a person's right to confidentiality
- Adhere to the confidentiality policy and procedure
- Communicate in an open and friendly manner
- Uphold and promote equality, diversity and inlcusion
- Recognise and respect the roles and expertise of colleagues both in the team and from other agencies
- Be accountable by making sure you can answer for your actions
We would expect all clients to treat our staff with respect and curtesy
We will not tolerate any abusive behaviour towards any member of the staff team
We welcome positive and constructive feedback from our clients. We also recognise that sometimes things may go wrong. If you want to make a complaint or give any feedback, please either telephone or write in the first instance to:
The Service Manager, SRCR, 96 High Street, Snainton, Scarborough, YO13 9AJ
Telephone: 01723 850155